Without effective communication, all other leadership skills do not matter. Leaders must communicate effectively with employees to ensure work groups remain aligned with company and departmental strategies. Too often, leaders have poor listening skills and send unclear messages to their employees. Both parties frequently misunderstand each other and tend to disregard what each is trying to say. Every organization needs to have leaders in place who can effectively use the basic skill of communication.
CS helps organizations gain competitive advantage when managers can communicate more effectively with their people, their peers, and their customers.
CS provides the knowledge first-line and mid-level managers need to drive more effective one-to-one business communication with employees and colleagues.
There are 2 main modules in this program:
1. The first module focuses on the Communication Cycle and the behaviors and skills required for sending and receiving clear messages. When leaders communicate effectively, their employees stay informed, participate, and add value.
-
Key Learnings Are:
- Understanding Communication
- Sending Clear Messages
- Receiving Messages Cleary
2. The second module focuses on the Social Styles.
Research shows that a manager's ability to deal with different Social Styles has a direct impact on workgroup effectiveness and satisfaction. Managers need to model interpersonal versatility to ensure that their workgroups remain productive.
This part will help managers communicate with and respond to different styles, increasing their versatility to work together for top performance.
CS is based on the Social Style model, with its four distinct interactive styles: Driver, Analytical, Amiable, and Expressive. We provide proven skills for identifying Social Style, recognizing each style's strengths, and developing interpersonal versatility to adapt one's own behavior and work more effectively with others.
-
Key Learnings are:
- Social Styles Model and Versatility
- Understanding Perception
- Building Style Modification Skills
-
Participants will be able to . . .
- Identify social styles in themselves and others and learn about the importance of versatility in the workplace
- Understand common perceptions of other social styles and ways to recognize one’s own comfort zone
- Apply learned skills to increase versatility
Duration: 2 day program