We understand that customer experiences boil down to the multiple touch points your buyers interact with every day. From technical and diagnostic trouble shooting to coaching sellers on customer service best practices, we help sales and service organizations create an unforgettable customer experience that delivers lasting results.
Service Super Stars helps organizations create seamless customer experiences throughout the customer journey. Touching every corner of your organization, SSS focuses on the essential solution areas that drive a customer-focused culture.
Organizations that leverage SSS skills and strategies see a measurable increase in customer satisfaction. We have worked with many organizations to improve their Customer Loyalty Management, by implementing this program.
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Main topics:
- Why a New Approach to creating Customer Loyalty is now Essential
- Understanding the Customer Loyalty Code and how to crack it
- Making Service Delivery a key element of Core Strategy
- The Style and Focus of Great Service Leaders
- Attracting, Selecting and Retaining Service Delivery Super Stars
- Creating and Sustaining a Service Support Culture
- Crafting Effective Service Delivery Processes
- Customer Experience Journey Mapping Tools and Techniques
- Gathering and Utilizing Worthwhile Customer Feedback
- How to use the latest Service Science to Boost Success
- The Power of WOW Creation and Dazzling RECOVERY
- The need for Continuous Service Improvement with Pace
3 days program