3. Team Conflict Resolution

As organizations continue to restructure work teams, the need for training in conflict resolution will increase. Conflict arises from differences, and when individuals come together in teams, their differences in terms of power, values, and attitudes contribute to the creation of conflict. To avoid the negative consequences that can result from disagreements, most methods of resolving conflict stress the importance of dealing with disputes quickly and openly. Conflict is not necessarily destructive, however. When managed properly, conflict can result in benefits for a team.

The cost of lost productivity for the manager is significant; and moreover, how well the manager deals with certain situations where there is conflict could have enormous costs to the organization in terms of leadership turn-over, employee turn-over, delayed projects due to inter-team conflict, employee complaints, potential litigation, and more.

Also, it is important for managers to navigate certain situations where there is conflict and avoid having that situation turn into a career ending conflict.

Team Build offers two services related to managing and resolving team conflict:

3.1. TeamBuild Resolution Service (TRS)

Conflict Resolution services provide an experienced conflict resolution and mediation coach to help you and your leaders navigate a difficult situation where there is interpersonal or team-based conflict.

    Our experienced coaches provide:
  •  Practical approaches to resolve personal and business conflicts
  •  Professional and confidential mediation for two or more individuals in dispute
  •  Facilitated and mediated participation in the resolution of conflict or disputes to empower and build trust in the workplace
  •  A “sounding board” for executives, managers, and team members who do not “feel heard” to express their concerns or grievances
  •  Professional coaching to promote healing in the individuals involved, and their ability to work with others

3.2. Management Coaching for Conflict Prevention (CCP)

We can provide coaching and training to managers in how to prevent team conflict; and also, how to deal with team conflict productively if it does occur.

    Our coach will provide your executives, managers, supervisors and others, training and coaching so that they will develop:
  •  New insights on conflict resolution from a personal and professional level
  •  Strategies to overcome barriers to effective listening & communication in conflictual situations
  •  New skills to resolve conflict in creative, productive and conciliatory ways
  •  Alternative ways to approach disputes and the confidence to consider a wide variety of options to help resolve them
  •  New communication skills that lead to productive behaviors and those eliciting counterproductive behaviors
  •  Methods to identify conflict before it ignites;
  •  The ability to coach and teach their staff on the benefits of timely and effective conflict resolution
  •  Preparation strategies to engage in challenging and difficult conversations with employees